Frequently asked questions:

Q: How do I register to attend a live webinar?

To reserve your space go to our Find A Webinar page, click on the upcoming session you wish to attend and submit your registration details.

Once registered, a confirmation email containing log-in instructions, an event link and password will be sent to you. A reminder email will be sent to you closer to the event date.

Q: How do I get webinar log-in instructions?

Instructions to access the session are provided upon registering for a webinar. 

Q: How do I access the webinar on the day of the presentation?

Open the confirmation email you received after registering for the session. Click on the link included to be directed to the log-in page and enter the password provided.

You will be allowed to log on up to 15 minutes before the webinar begins.

We recommend you test your computer browser in advance to ensure that you can connect to the event. Use the link sent in the confirmation email.

Q: How do I ask a question during a webinar? 

Our webinars are created with your participation in mind. You can type questions in real time for the presenter or ask questions and make comments by using a microphone.

Q: What is common webinar etiquette?

When you participate in a webinar there are usually many others attending as well. It is important to be ready to go when the session begins. 

Have the email that contains the log-in instructions handy.

Log-in about 10 minutes before the session is scheduled to begin.

If you are using a microphone and have background noise in your computer area please mute your microphone when not speaking as a courtesy to other attendees.

When you are in a training session you should close down any unnecessary computer programs.

If the speaker does not answer your question right away be patient. All questions will be addressed by the end of the webinar. 

Q: What are the technical requirements for webinars?

You need a computer with internet access and sound capability.

Both PC and Mac users can easily attend our webinars.

Unfortunately if you have a dial up connection it is not recommended you participate in a live webinar due to the internet connection speed necessary to follow along in real time.

Q: What is the difference between live and on-demand webinars?

A live webinar allows you to receive personalized attention during the training. Participants are able to ask questions or comment during the session.

An on-demand webinar is a pre-recorded session allowing you to learn according to your own schedule.

Q: How do I access a pre-recorded webinar?

Select the topic you wish to learn about in order to watch the archived live webinar recording. Once registered you will receive an email containing a link to view the webinar on demand.

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Have a question not covered here? Please email us at: info@homestagingwebinars.com